cmibet Platform Privacy Notice

This page describes what we collect when you use cmibet and how we keep that data protected. We at cmibet collect personal information only to provide sportsbook, live-dealer, slots, and esports services where local law permits. Your account details, deposit and withdrawal records, betting history, and identity verification documents are held in encrypted storage across secure servers. We do not sell or share your data with marketing firms or data brokers; third parties access your information only when required to process payments, prevent fraud, or comply with applicable jurisdiction requirements.

Our data practices reflect a commitment to account security and regulatory transparency. When you create a cmibet account from Jakarta, Bandung, Surabaya, or Medan, we collect your email, phone number, and government ID to verify your identity and meet know-your-customer (KYC) obligations. We retain this data only for as long as your account remains active and for a retention period thereafter to satisfy anti-money-laundering (AML) requirements.

This notice explains what information we collect, how we use it, your rights regarding that data, and how to contact us with privacy questions or requests.

What We Collect and How We Use Your Data

We collect account-creation data: email address, phone number, username, password (hashed for security), and full name. During account verification, we collect government-issued ID (passport, driving licence, or KTP), proof of address (utility bill, bank statement, or rental agreement), and date of birth. We use this data to confirm your identity, prevent underage access, and comply with KYC regulations across supported jurisdictions.

We collect payment data: your deposit and withdrawal history, payment method details (e-wallet account identifiers, bank account names), transaction amounts, and timestamps. We retain this data to process refunds, detect fraud, and maintain audit trails for regulatory review. Payment processors (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) also collect and retain transaction data according to their own privacy policies.

We collect behavioural data: your betting history (sportsbook bets, live-table stakes, slot plays, esports wagers), win/loss records, session duration, device type, IP address, and browser information. We use this data to improve game performance, detect unusual account activity, prevent fraud, and personalise your account experience (e.g., showing relevant Liga 1 or Piala AFF markets based on your betting history).

Data retention: We retain account and transaction data for as long as your cmibet account is active, plus five years thereafter to satisfy AML and tax obligations. Identity verification documents are deleted or anonymised after retention periods end unless extended by law.

Third-Party Processors and Data Sharing

We engage third-party service providers to deliver cmibet services. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment partner banks) receive transaction data necessary to complete deposits and withdrawals. Our hosting provider stores encrypted account data on servers; these servers may be located outside Indonesia, though data transmission is protected by SSL encryption. Our fraud-detection partner accesses transaction data to flag suspicious activity and prevent account compromise.

We do not share your data with marketing partners, advertisers, or data brokers. If required by law—such as a court order, law enforcement request, or regulatory investigation—we may disclose your information to government authorities. Such disclosure is made transparently where legally permissible; we notify you of legal demands when able to do so.

Your Rights and Data Subject Requests

You have the right to access, correct, and delete your personal data held by cmibet. You may request a copy of your account data (email address, deposit history, betting records) by contacting our support team via live chat or email. You may update your account details (phone number, email address) directly in your Account Settings. You may request deletion of your account and associated data by submitting a closure request; we will delete your account within 30 days and purge all data except what we are legally required to retain (typically five years for AML purposes).

You have the right to object to processing of your data for marketing purposes. cmibet does not use your data for marketing emails or promotional outreach without your explicit consent. If you receive unsolicited marketing communication, you may opt out by following the unsubscribe link in the email or contacting support.

Data subject rights: If you believe cmibet has misused your data or violated your privacy rights, you may lodge a complaint with your local data protection authority or contact our Data Protection Officer via the address below.

Cookies and Tracking Technology

We use cookies to maintain your cmibet session, remember your login status, and track your navigation within the platform. Essential cookies are necessary for the site to function (e.g., session ID, CSRF protection). Analytics cookies (via Google Analytics) collect anonymised data on page visits, device type, and user flow to help us improve cmibet's performance and user experience. We do not use cookies to track you across unrelated websites.

You can control cookie settings in your browser. Disabling cookies may prevent cmibet from functioning properly, so we recommend allowing essential cookies at minimum. Third-party cookies (e.g., analytics partners) can be blocked via browser privacy settings or opt-out tools.

Data Security and Encryption

We protect your data using industry-standard encryption: all data in transit is encrypted via TLS/SSL (HTTPS), and data at rest is encrypted on our servers. Your password is hashed (one-way encrypted) so that even cmibet staff cannot read it. We conduct regular security audits and penetration testing to identify vulnerabilities before they affect you. If a data breach occurs, we will notify affected account holders and relevant authorities as required by law.

Contact Us About Privacy

If you have questions about this privacy notice, your data, or your rights, please contact our Data Protection Officer:

We aim to respond to data subject requests within 30 days. If your request is complex, we may extend the timeline to 60 days and will notify you of the delay.

Updates to This Policy

We may update this privacy notice as our services evolve or as laws change. Significant changes (e.g., new data categories, expanded use cases) will be communicated to you via email. Your continued use of cmibet after an update constitutes acceptance of the revised notice. The date of the most recent update is shown at the bottom of this page.

Data Protection Commitments

We at cmibet prioritise your privacy as a core responsibility. We collect only data necessary to operate sportsbook, live-dealer, slots, and esports services. We do not sell your information, do not use dark patterns to trick you into sharing data, and do not enable third-party tracking across external websites. Your data is protected by encryption, access controls, and regular security reviews. If you use cmibet from any region—whether Jakarta, Medan, Semarang, or elsewhere—your personal information is treated with the same security standards regardless of your location.

For detailed information about how we comply with specific regional laws or standards, or if you have privacy concerns unrelated to this notice, contact our compliance team via support. We remain committed to transparent, lawful data practices and to respecting your rights as a cmibet account holder.

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